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Wednesday, February 22, 2012

How to get a refund from the App Store



The App Store has over 500,000 applications available for download. That means that your iOS device has access to some of the best mobile software money can buy — and, unfortunately, some of the crappiest.
We’ve seen a number of examples of bad software. And no, we’re not talking about the 300+ fart apps out there. We’re talking about apps that you download expecting one thing, and then get another.
Luckily, there is a way to get your money back on these applications…
We touched on this process a few years back, but given all of the recent talk about counterfeit apps surfacing in the App Store, we figured it was time to cover it again.
How to get a refund from Apps Store:-

Step 1: Launch iTunes on your computer, and login to your account.

Step 2: Once in your account, scroll down to your Purchase History and click ‘See All.’

Step 3: You should now be looking at a list of all of your iTunes purchases. Go down to the bottom of the list, and select ‘Report a Problem.’

Step 4: Now select the app that you would like to request a refund on, and again click ‘Report a Problem.’

Step 5: Choose a problem from the drop-down menu (hint: there’s 6 options), give a detailed explanation for why you are seeking a refund in the Comment box, and click ‘Submit.’

That’s all there is to it! Don’t expect a refund or response right away. Apple has been known to take weeks to refund customers for app costs — if at all. Keep in mind that the standard policy for iTunes purchases is ‘All Sales Final.’
It’s also worth noting that if Apple does refund your money, they expect the developer to refund them. And they still keep their 30% take. So make sure the app is really worth a refund, because the developer loses $0.30 on the dollar.
Of course, we could avoid all of this nonsense if Apple would just incorporate a trial period for app purchases. Even something short — say 15 minutes — would be enough time to determine if the app worked as advertised.



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